SHIPPING AND DELIVER:
All our products are lovingly and carefully packaged. We ship your orders exclusively with DHL or Hermes to ensure reliable delivery. Shipping takes place immediately after full payment for your item.
Delivery within Germany usually takes 2-4 working days.
Shipping costs
Regardless of the order value, we generally deliver all our products free of charge within Germany.
EXPRESS SHIPPING: Delivery in 1-2 working days. Shipping costs from €9.90.
Shipment tracking
Depending on the product, you will receive a tracking number after placing your order, which you can use to track the status of your delivery. Please note that products such as books are only shipped with simplified tracking.
Should you have any further questions regarding your order or our shipping, please do not hesitate to contact our customer service.
How to Return Your Order
We want your return process to be as simple and smooth as possible. Below you will find all the necessary information.
1. Register your return (Recommended)
The fastest and easiest way is to register your return via our online returns portal. It will guide you step-by-step through the process, and you will receive all the necessary documents.
2. Alternative: Direct Return
If you prefer not to use our portal, you may also send the items back to us directly. Important Note: Please make sure to include a note with your order number or write it clearly on the outside of the package. This is the only way we can quickly and correctly process your return.
Cost of Return
Please note that the direct cost of returning the goods must be borne by you as the customer. A free return is only possible in exceptional cases, for example, if you have received a wrong or damaged item. Should this be the case, please contact our customer service before shipping so we can assist you.